Terms and Conditions

1. Booking

1.1

Bookings will only be processed once full payment has been received.

1.2

For certain courses it is possible to book individual days rather than the entire course.

1.3

Payments from outside the UK must be made free of all charges.

1.4

We reserve the right not to accept an individual on to a course, for whatever reason.

2. Cancellations

2.1

No refunds will be available for any reason (including illness) for cancellations received less than 2 months before the start of the course.

2.2

Cancellations received more than 2 months before the start of the course will be refunded in full, minus a £30 administration fee.

2.3

The Oxford and Cambridge Singing School reserves the right to cancel a course in the event of unforeseen circumstances, in which case all money will be refunded.

3. Behaviour

3.1

It is very important to us that a friendly and informal atmosphere is maintained throughout the course. To ensure the enjoyment, safety and well-being of everyone involved we reserve the right to exclude any student whose behaviour is deemed unacceptable or disruptive or who is unable to co-operate with instructions given by our staff.

3.2

Should a course member be excluded for unacceptable behaviour, no refund will be available. All associated costs, such as transport to and from the school, will be the parent/guardian's responsibility.

4. Damage

4.1

Costs incurred due to deliberate or reckless damage of any venue owned by or used by us will be the responsibility of the course member(s) involved and their parents.

5. Insurance

5.1

We accept no responsibility for the loss of clothing or any other personal property. We request that all items of value are left at home or else properly insured.

5.2

When taking part in any activity, participation is entirely at your child's own risk and attendance of the course involves acceptance of this risk. You may like to take out personal accident insurance if this concerns you.

6. Publicity

6.1

We occasionally take photographs and may make audio and/or video recordings during the course for use in promotional material. Please let us know in writing, at the time of booking, if you are unhappy with your child being included in this. It will not be possible to avoid inclusion in recordings or photographs of the final concert.

7. Food Consumption

7.1

All students are asked to bring a packed lunch each day. Should your child/children be unable to eat shop bought biscuits or fruit juice, please provide two additional snacks for break times.

7.2

We ask that students do not share or swap any food they bring, however kind the thought, due to allergies and intolerances.

7.3

Parents are asked to notify us of any allergies and intolerances in advance of the course. Students with a food allergy should make themselves known to the course staff. Parents are required to complete an Emergency Medical Questionaire for each child in advance of the course.

8. Sick Children

8.1

All children are expected to be well on arrival. If a child becomes unwell during the day and they would like to go home, we will remove the child from the group, call you to discuss their condition and watch over the child until you arrive to collect them.

9. Medication

9.1

We regret that we are unable to administer medication if your child is unwell. If required, parents and/or guardians should arrange to be present to administer medication themselves.

10. Child Protection

10.1

Every effort is made to avoid or minimise the time any member of staff is left alone with a child. All voice coaching, for example is a minimum of three children per adult. If a child makes inappopriate or repeated physical contact with a member of staff, it will be logged in the incident record book.

11. Accidents

11.1

All accidents are logged in our Accident book. We will alert you of any accident affecting your child when you collect your child at the end of the day.

12. Collection of a Child

12.1

The Oxford and Cambridge Singing School closes after the concert at 3.30pm. If the child has not been collected at 3.45 pm and the parent/guardian has not made contact, we will make every effort to contact the parent/guardian using the booking form numbers. If, for whatever reason we cannot contact a parent or guardian by 4.30pm, the police will be contacted.

13. Data Protection

13.1

The Oxford & Cambridge Singing School does not have access to, nor does it store or record our customer's financial information. All payments are made via a third party - Stipe. Stripe is a world-wide online payment processing company for internet businesses. Stripe uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input to minimise the risk of this being intercepted before we receive notification of your booking.

13.2

We do not share your contact details/personal data with any third party. We will occassionally send you details of choirs or choral events, if we think they are sufficiently relevant. We respect your privacy and are committed to protect it.

13.3

Email addresses are used to form our mailing list. We email the mailing list approximately once a month with information on future courses and reminders. We will continue to use the email address until parents/guardians request to unsubscribe, afterwhich time your details will be taken off our mailing list.

13.4

The data we obtain is from the application form submissions and/or individual requests to be placed on our mailing list. Should you want a copy of your data or you wish to make a complaint, please email Samantha Wickham, on samantha@oxbridgesingingschool.com summarising your request or the details of your complaint.

14. How do you protect the information you hold about my family on your internal systems?

14.1

We protect your privacy in several ways:
Information such as child's age, experience, medical information etc, is provided by you at the time on booking via the online booking form. Access to this information is limited to those who need access to it for the performance of their job.

14.2

We use full login and password controls on our systems. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

14.3

All our coaches and support staff are required to sign a confidentiality agreement to protect this data.

15. Mailing List

15.1

Our mailing lists comprise of those who have registered their child for a course, showed interest in their child attending a course and those who request to be included in a mailing list. We are an environmentally friendly company and will only contact you via email and not by post.

Can I be removed from your mailing list?

If you no longer wish to receive details of our courses, you can unsubscribe at any time by following the link on mail chimp or by emailing samantha@oxbridgesingingschool.co.uk.

Can I go back on your Mailing List?
You can be added to our mailing list at any time via our website or by emailing samantha@oxbridgesingingschool.co.uk

Last updated: 22nd May 2018, 2:25pm